Why do I have to complete KYC, AML, and SOF information?
These various questionnaires help us collect information essential to your account verification, such as your identity, occupation, proof of your source of funds, etc.
Why am I receiving AML questionnaire reminders?
If we need additional information about, for example, a recent payment to your Bondora account, then we will send automatic notifications daily until we receive the correct information from you. Please log in to your account and complete the required information.
Please note: we might require additional information at a later stage, and then you could receive new reminder notifications.
What are the requirements for uploading SOF documents?
It can be any document proving the source of funds used for the transaction, such as a bank statement, recent tax statement, or any other appropriate supporting documentation. It can be an original or a copy of the original. Please ensure the information on the document(s) is clear, not blurry, or damaged. If you are taking a photo, please make sure it's of good quality and in color. Take the photo in natural light without using the flash. Please upload the file in either jpg, pdf, or png format.
Please note: These questionnaires are mandatory to fill out. Therefore you might encounter restrictions to your account until all the form(s) are submitted. In some cases, we may be forced to close your account.
Your feedback and inquiries are very important to us, and we’re here to help you. If you need more assistance, please contact our support team by filling out this form.
Click or drag & drop here to upload multiple files
Allowed file types are: .jpg, .jpeg, .png, .pdf.
Max file size 5mb and max files 5.