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What is the debt collection procedure for exceptional cases?

If your payments are delayed due to exceptional circumstances, for instance, if you have filed for or are the subject of fraud, bankruptcy, or debt restructuring proceedings, or your late family member had a loan with Bondora, please do not hesitate to contact our Customer Support via the form below.

Here's some more useful information:

What should I do if someone took a loan in my name?

If you suspect that your personal information has been misused or stolen, we ask you to report it to the police. Following the initiation of criminal proceedings, please send us the official document as proof. We will then be able to suspend the debt collection proceedings for the duration of the criminal proceedings.

Please note: To protect your account and identity we release information under the following two conditions:

1. We may release information to you as a potential victim after we have identified you. To do this, please send us a digitally signed official application for the transfer of data (list of requested data) and a copy of your identity document (ID card or passport).

2. We provide information to the police upon their request if they have identified you, registered your report of the crime, and submitted the documentation to the creditor (us). When we receive an official request from the police regarding your case, we will provide them with the necessary information about the loan(s) taken in your name in encrypted form.

What should I do if my late family member had a loan with Bondora?

In the event of death, we ask family members to send a death certificate of the customer to Bondora Customer Service, as well as a certificate of inheritance, if there is one. According to the document, we can issue the information about the loan balance. If there is no certificate of inheritance, we recommend that you first contact a Notary Public and start the inheritance procedure.

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Bondora AS

A.H.Tammsaare tee 47, Tallinn 11316, Estonia
Estonian company number 11483929
EU VAT number: EE101252401

Representative example
A loan of 2,230 over 5 years will cost you € 63.88 per month. Representative 31.74% APR. The total amount payable over 5 years is € 3,962.53, which includes € 1,156.73 interest at 17.85% fixed and a €445.8 account management fee. A €130 contract fee will be collected immediately after loan is paid out. The total charge after 5 years is €1,732.53. The total amount of credit is 2,230. The rate you are offered will depend on your individual circumstances. Please examine the terms and conditions of our financial service and consult an expert if necessary.

Our loan terms
Loan amount from 500€ to 10000€. Repayment period from 3 to 60 months. Annual Percentage Rate (APR) from 31.74% to 61.56%. The rate you are offered will depend on your individual circumstances.