What should I do if...?

...I receive an SMS from Bondora that was not meant for me?

If you receive an SMS from Bondora, but you are sure that you do not have a loan or an account with us, please notify our customer support immediately via the form below. For us to resolve the situation quickly, we will ask you to provide some proof that the phone number belongs to you (E.g., a telephone bill or subscription agreement).

...I get a postal letter that was not meant for me?

We only send postal letters to customers at the address listed on their Bondora account. This is the address the client has provided us while registering their account or notified us of a change of address. If you receive a letter addressed to a person who does not live at this address, please notify our customer support via the form below immediately.

...I get an email, but I don't have a Bondora account?

If you receive an email from Bondora and you are sure that it's not meant for you, please notify our customer support immediately. You can do so by filling out the form below.

...I have to write to Bondora on someone else's behalf?

If you write to us on someone else's behalf, please share the customer's contact information and yours, as well as the exact reason for the request. If you are authorized to receive information about the customer, be sure to attach a corresponding document (E.g., power of attorney).

Please note: Bondora does not disclose information about customer data, loan applications, or agreements to third parties. If a third party is entitled to receive information about the client, it is first necessary to send us a corresponding certificate or document (for example, power of attorney, court decision, court order, certificate of succession, etc.).