How do I contact Customer Support?
You can contact Customer Support via the convenient feedback form below.
The most important thing to remember is to write to us from the email address you use to log in to your Bondora account. This is how we verify your identity.
If you write to us from an email address that is not linked to your Bondora account, we will not be able to provide you with information. We must first verify that it's really you to protect your account and identity. To do this, we will ask for a copy of your identity document, your identity number, or any additional proof we may need to identify you.
If you do not have access to the email address you used to create your account, please update your email address. When you do this, we won't have to ask any additional questions, and you can get the answer to your query as quickly as possible.
Please describe the problem or issue as accurately and clearly as possible. That way, we don't have to ask any additional questions and can start helping you immediately.
Currently, we can respond to you in 6 languages: English, Spanish, Finnish, Estonian, Russian, and Dutch.
We will reply to you on our business days (Monday to Friday) between our working hours (09:00 – 17.00 EET). We always do our best to reply to you within one business day.
Your feedback and inquiries are very important to us, and we’re here to help you. If you need more assistance, please contact our support team by filling out this form.
Click or drag & drop here to upload multiple files
Allowed file types are: .jpg, .jpeg, .png, .pdf.
Max file size 5mb and max files 5.