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How can we help?

Ask anything. Find answers instantly.

How do I contact Customer Support?

You can contact Customer Support via the convenient feedback form below.

The most important thing to remember is to write to us from the email address you use to log in to your Bondora account. This is how we verify your identity.

If you write to us from an email address that is not linked to your Bondora account, we will not be able to provide you with information. We must first verify that it's really you to protect your account and identity. To do this, we will ask for a copy of your identity document, your identity number, or any additional proof we may need to identify you.

If you do not have access to the email address you used to create your account, please update your email address. When you do this, we won't have to ask any additional questions, and you can get the answer to your query as quickly as possible.

How to formulate your question to Support

Please describe the problem or issue as accurately and clearly as possible. That way, we don't have to ask any additional questions and can start helping you immediately.

  • If you send us a document or an image, please check that the quality is good and has all the necessary information
  • If you're writing about a technical issue, please include a screenshot with an error message
  • If you would like to inquire about a payment made, please attach a payment order

When and how we reply

Currently, we can respond to you in 6 languages: English, Spanish, Finnish, Estonian, Russian, and Dutch.

We will reply to you on our business days (Monday to Friday) between our working hours (09:00 – 17.00 EET). We always do our best to reply to you within one business day.

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Bondora AS

A.H.Tammsaare tee 47, Tallinn 11316, Estonia
Estonian company number 11483929
EU VAT number: EE101252401

Representative example
A loan of 2,230 over 5 years will cost you € 63.88 per month. Representative 31.74% APR. The total amount payable over 5 years is € 3,962.53, which includes € 1,156.73 interest at 17.85% fixed and a €445.8 account management fee. A €130 contract fee will be collected immediately after loan is paid out. The total charge after 5 years is €1,732.53. The total amount of credit is 2,230. The rate you are offered will depend on your individual circumstances. Please examine the terms and conditions of our financial service and consult an expert if necessary.

Our loan terms
Loan amount from 500€ to 10000€. Repayment period from 3 to 60 months. Annual Percentage Rate (APR) from 31.74% to 61.56%. The rate you are offered will depend on your individual circumstances.