How can I close my account?

We regret to hear that you're thinking of closing your account. We'll appreciate your feedback on what made you want to do this. If you have any outstanding questions or concerns, please don't hesitate to reach out — our team is happy to help. You can complete the form at the bottom of this page.  

Please note, once you've closed your account, you can't reopen it. This means that, if you've already completed the identification process on your Bondora account, closing your account means you won't be able to apply for a loan from Bondora in the future.

If you're sure you want to close your account, please follow these steps:

1. Log in to your Bondora account
2. Click on your name in the top right corner and select "My Account" from the drop-down menu
3. Click the "Close Account" button at the bottom of the page
4. You must sign that you want to close your account with a PIN code. Choose whether you want to receive the PIN via phone or email and click the "Request PIN code" button
5. Enter your PIN and select "Permanently delete account."